Join the Global Service Jam

The world’s biggest and most exciting Service Design Thinking Event! From 17th to 19th February

#GSJam

The Global Service Jam brings together passionate people with different backgrounds and expertise, to have a weekend full of fun designing new concepts and prototyping solutions for real problems (and maybe some dancing). It's purpose is to have fun, learn by doing and meet amazing people.

LEARN by DOING

This will be one of the best design thinking experiences you will ever live!

PIONEERS!

This is the FIRST time Ghent will be participating at the Global Service Jam, with more than 250 cities around the world.

MULTILINGUAL

We will provide support in three different languages: DUTCH, ENGLISH AND SPANISH.

WHO CAN JOIN?

and jam with us.

We welcome designers, students, entrepreneurs, unemployed, children, grandparents, teachers, engineers, architects, makers, scientists, storytellers, publicists, merchants, growth hackers, curious minds, comedians, philosophers, journalists, etc, etc, etc.

DON'T NEED MORE INFO, I'M IN!

I want my ticket!

WHAT HAPPENS DURING THE WEEKEND?

On Friday 17th of February is the world wide start of the jam and the founders will reveal the secret theme. This hint will be the starting point for the weekend. We will form teams and start learning (by doing) a full service design thinking process: empathy, research, ideation and prototyping. And all this will happen in only 48 hours! Are you ready for the challenge?

A SNEAK PEEK OF

What is a Jam?

PROGRAM - FRIDAY 17th TO SUNDAY 19th

Iva Pérez

Welcome

Registration and meet your fellow jammers!

30 min

Saloon

Iva Pérez

The mindshaker

http://dreamkers.com/

What is Service Design? + Secret Theme

Quick talk about Service Design and Design thinking. Plus, secret theme is revealed.

45 min

Saloon

Jammers

Jam starts!

Initial brainstorms and forming teams.

45 min

Saloon

Jammers

Jammers

Sharing

Sharing of initial concepts.

15 min

Vooruit

Jammers

Jammers

Wake-up & Registration

Energiser game + registration of jammers and teams on the planet.global platform.

15 min

Saloon

Jammers

Sella Masselink

Research Talk

Learn all you need about research and its techniques. Joining Sella, our special guest Thijs from Haveitmade.

45 min

Saloon

Sella Masselink

The behaviour detective

http://dreamkers.com/

Jammers

Props + Explore outside

Prepare your elements (props) for go outside and do real research!

90 min

Outside

Jammers

Jammers

Reflect the information

Analyze your data.

30 min

Saloon

Jammers

Lunch time

You will have one hour to charge your batteries!

Near Vooruit you will find nice places to eat or you can join to our order of a tasty veggie indian menu 🙂

Menu (6€)

Jeera rice with dal makhni, smoked onions and cucumber raita (komijn rijst met lenzil curry, gerookte ui en kokomer in youghurt).

60 min

Saloon or Nearby

Amaia Giralt

Ideation & Gamestorming

How to re-frame a question? and Ideation time, baby!

Brain-storm-it

90 min

Saloon

Amaia Giralt

The entrepreneurial soul

http://dreamkers.com/

Iva Pérez

Pro-to-ty-ping [Part I]

Why do we prototype? and building first prototypes. Before this, we will re-define our personas.

90 min

Saloon

Iva Pérez

The mindshaker

http://dreamkers.com/

Go outside!

Go outside and get feedback from your prototype.

60 min

Outside

Follow-up + Bye bye

Mentors will do a follow-up on your prototype feedback + Teams will do an update your info and project details into the global platform.

After this, we can say good bye and let you go, to have romantic Valentijnsdag delayed dinners 🙂 Teams are open to stay to refine their prototype (1st iteration!) or think what can they do to improve it the day after.  

60 min

Saloon

Prototyping Part II

We will continue our prototyping work, building first our user (persona) journey and then refining the prototype to go outside again 🙂

60 min

Saloon

Test Outside vol. 2

Go outside and get more feedback about your 2nd prototype. Learn & Fail quick.

60 min

Outside

Status

After your 2nd feedback, (please!) come back and upload the last info in the platform. Plus you will have to start getting ready to present what you and your team have been working on. Don't worry, we will give some guidance and some warm-up presenting exercises :p

30 min

Saloon

Carola Verschoor

Real Deal Talk

An insightful virtual talk with Carola Verschoor, an innovator and growth agent (and much more!) that has worked for over 20 years for and with some of the world’s largest branded goods companies, including: Kraft Foods, The Coca-Cola Company, Danone, Ahold, Spadel, Sara Lee, FrieslandCampina, DSM, Philips and KPN among others. She has a background in business administration and is a trained facilitator and service designer.

You will not want to miss this.

30 min

Saloon

Carola Verschoor

GROH! innovation, Founder.

http://www.groh-innovation.com/en/who

Lunch time, again!

It's Sunday, and yes, we need to have lunch again. We will have a pizza order, so if you want to join, let us know on Saturday. There will be some fun improv exercises during lunch.

15 min

Saloon

Prepare your show

Prepare your amazing presentation + upload your latest details on the platform.

90 min

Saloon

Presentation & Celebration

Team presentations and celebration :p

From 15h to 16h, you will have time to practice your presentation and relax! Meet other teams, mingle!

90 min

THE TEAM

+ Mentors & Jury that will guide you during this crazy weekend.

plus

Iva Pérez

Dreamkers | Organizer

plus

Sella Masselink

Dreamkers | Organizer

plus

Amaia Giralt

Dreamkers | Organizer

plus

Shahar Graf

Capital on Stage | Organizer

plus

Frederik Vincx

Inspiration Mentor

plus

Thijs Van de Broek

Made | Research Mentor

plus

Marlies Deforche

Twisted Studio | Mentor & Jury

plus

Elizabeth Verhetsel

Twisted Studio | Mentor & Jury

plus

Carola Verschoor

GROH! | Virtual Speaker

plus

Wim Putzeys

Peel | Jury

plus

Jenny Björklöf

EntAnon | Jury

plus

Bie Luyssaert

Flanders DC | Jury

250

Cities

4000

Jammers

700

Ideas

300

Mentors

venue

Vooruit

Address

Sint-Pietersnieuwstraat 23
9000 Gent

More information

OK, I WANT TO JAM!

Get your ticket! Only 30 SPOTS available.

F!CK

F.requently A.sked Q.uestions

What is included on the price?

The price includes all the materials you will use for the jam: post-its, markers, paper & craft materials. Meals are not included, although we will have some energising snacks. Our venue is surrounded by bars and restaurants.

How can I collaborate with this event? (sponsor or mentor)

This is a passionated event organized by talented and crazy enough people that do it for free, with the aim of sharing what we do, that we love: create amazing services and strategies that are people-centered.

If you want to be a sponsor, we only accept materials or food. That at the end, is what you need for ideas, right? A paper, a pen and a piece of choco-late 🙂

And if you want to be a mentor, please send us an email to info@ghentservicejam.org with the subject: 1 crazy more!

Can I stay over at the venue?

No. This event is like a hackathon, yes! But the venue will close, and we really love morning showered people 🙂

Can we take photos and videos?

Of course! and we encourage you to share on social media with the #GSJam. But, if you are going to take pictures of other people, please ask first. Be kind, Karma exists.

Can I attend just one day of the Jam?

Unfortunately, you cannot attend the jam for just one day, as teams use the entire weekend to research, concept, prototype and test their ideas. We understand if you arrive a bit late or need to leave a bit early. But, if you can’t join the entire weekend and want a taste of the jam, consider getting involved as a volunteer!

I have other question that is not listed!

Don’t panic 🙂 and send us an email to: info@ghentservicejam.org asking it. We will be delighted to answer.

Don't stay home! is only one weekend a year.

From 17th to 19th of February 2017.

SPONSORS

That help us to make this Jam happen.

Soon, we will upload a jammers guide!

Visit us next week